Setting Up Utilities in Vietnam 2026: Electricity, Water, Internet & More

The Utilities Reality

Answer-first: Good news: Most rental properties in Vietnam come with utilities already connected. You typically don’t install new electricity or water meters.

Good news: Most rental properties in Vietnam come with utilities already connected. You typically don’t install new electricity or water meters.

The work: Transferring accounts to your name (or ensuring landlord maintains them), setting up internet, and establishing bill payment routines.

What this guide covers:

• Electricity (EVN) — Vietnam’s national power company
• Water — Local water companies
• Internet — Major ISPs and setup
• Gas — For cooking (if applicable)
• Bill payment — Methods and apps

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A 'fully furnished' apartment in Vietnam often does not include an oven or a tumble dryer. If you love baking or hate hanging clothes during monsoon season, negotiate these appliances early.

Sarah Jenkins

Expat Relocation Specialist, LeaseInVietnam

Electricity (EVN — Vietnam Electricity)

Understanding the System

Key facts:

• Provider: EVN (state monopoly, no choice)
• Billing: Monthly, based on meter reading
• Voltage: 220V, 50Hz (same as Europe, different from US)
• Outlets: Type A, C, and G (bring adapters)
• Pricing: Tiered system (more usage = higher rate per kWh)

Electricity Rates (2026)

Typical monthly costs (HCMC apartment):

• Studio/1BR: $30-60
• 2BR: $60-120
• 3BR+: $100-200+

Note: AC usage drives 70% of electricity costs. Usage varies dramatically by season and AC habits.

Account Setup Process

Scenario A: Landlord keeps account (most common)

You pay landlord, landlord pays EVN. Simple but requires trust.

Pros:

• No setup needed
• Landlord handles issues
• Good if your Vietnamese is limited

Cons:

• Less transparency
• Can’t dispute charges directly
• Dependent on landlord payment

Scenario B: Transfer to tenant name

What you need:

• Lease agreement
• Passport copy
• Vietnamese phone number
• Visit to EVN office

Where to go:

• HCMC: Local EVN office (search “EVN HCMC”)
• Hanoi: EVN Hanoi offices
• Or: Some apartment buildings handle this through management

Process:

1. Landlord provides current account number
2. Visit EVN office with lease and passport
3. Fill transfer application (English forms usually available)
4. Provide Vietnamese phone number for SMS bills
5. Receive new account number in your name
6. Setup online account

Time: Same day if documents ready

EVN Online Services

Website: evn.com.vn (limited English)

Mobile app: “EVN” (Vietnamese only, but usable with translation)

What you can do:

• View monthly usage
• Pay bills
• Report outages
• Request services

Alternative: Pay via bank apps (most support EVN bill pay)

Water

Understanding the System

Key facts:

• Provider: Local water company (varies by district)
• Billing: Monthly or bi-monthly
• Cost: Very low, typically $5-15/month
• Quality: Not potable — boil or use bottled water for drinking

Account Setup

Usually landlord-managed — water bills are typically very small and landlords often include in rent or handle separately.

If setting up yourself:

1. Contact local water company (landlord provides name)
2. Provide lease and passport
3. Account transfer same as electricity

Note: Many apartment buildings include water in management fee. Ask landlord.

Water Quality Reality

Most apartments: Have water tanks on roof. If water stops, tank may be empty (common in hot season).

Internet

Major Providers (2026)

Recommendation for expats: Viettel or FPT — better English support and reliability.

Installation Process

Step 1: Choose provider

• Check which providers service your building (ask landlord/building management)
• Compare packages online
• Or visit provider shop with your address

Step 2: Order installation

Methods:

• Online (provider website)
• Phone (English usually available with Viettel/FPT)
• In-person at provider shop
• Through building management (some buildings have preferred providers)

What you need:

• Address in Vietnamese (get from landlord)
• Phone number
• Preferred installation date
• ID (passport)

Step 3: Installation day

Timeline: Usually 3-7 days from order

Installation process:

• Technician arrives (morning or afternoon window)
• 30-60 minutes to run cable and setup
• Configure WiFi router (you can set network name and password)
• Test connection
• Sign completion form

Cost:

• Installation fee: Usually waived with 12-month contract
• Router: Often included, or bring your own
• Activation: Immediate after setup

What Speed Do You Need?

Reality: 100Mbps is sufficient for 90% of expats. Vietnam has excellent internet infrastructure.

Router/WiFi Setup

Provider provides: Basic router (sufficient for most)

You might want to buy:

• Better router ($50-150) for larger apartments
• Mesh system ($100-300) for multi-floor or weak signal areas
• WiFi 6 router if you have many devices

Tips:

• Place router centrally, elevated
• Use 5GHz band for speed, 2.4GHz for range
• Change default admin password
• Set strong WiFi password

Gas (LPG for Cooking)

Understanding the System

Most apartments: Use gas stoves (not electric) Gas type: LPG (liquefied petroleum gas) Delivery: To your door when you call Payment: Cash on delivery

Setting Up Gas

Step 1: Check stove type

• Look at stove — should have gas connection
• Ask landlord: “Where is gas tank?”

Step 2: Locate tank

• Usually outside balcony or utility area
• Connected by rubber tube to stove

Step 3: Order first tank

Gas suppliers (HCMC):

• Totalgaz
• Shell Gas
• Petrolimex Gas

How to order:

• Find local supplier (ask building security)
• Call with your address
• They deliver within hours
• Pay cash on delivery

Cost:

• 12kg tank: $15-20 (lasts 2-3 months for cooking)
• Refill: $12-15

Safety:

• Check tube connections regularly for leaks
• Soapy water test — bubbles = leak
• Keep area ventilated
• Know how to shut off valve

Bill Payment Methods

Method 1: Online Banking (Recommended)

Most convenient for expats:

Process:

1. Add biller (EVN, water company, ISP)
2. Enter account number
3. View and pay bills monthly
4. Payment instant

Method 2: EVN App

Direct payment to electricity:

• Download “EVN” app
• Register with account number
• View and pay bills
• Vietnamese interface (use with Google Translate)

Method 3: Internet Banking (Desktop)

For those who prefer computer:

• Login to bank website
• Navigate to “Bill Payment” or “Utilities”
• Same process as mobile app

Method 4: In-Person

EVN offices:

• Accept cash and card
• Can pay multiple months in advance
• Can get printed receipts

Convenience stores (7-Eleven, Circle K, Family Mart):

• Some accept utility bill payments
• Small service fee ($0.50-1)
• Convenient for cash payments

Method 5: Through Landlord

Simplest but least transparent:

• Pay landlord monthly
• Landlord pays utilities
• Ask for receipts if concerned

Best for: Short-term rentals or if your Vietnamese is limited

Monthly Budget Planning

Typical Utility Costs (2BR Apartment, HCMC)

Budget Tips

Reduce electricity:

• Use AC at 25°C instead of 20°C (saves 20-30%)
• Turn off AC when leaving
• Use fans when possible
• LED bulbs (usually already installed)
• Unplug chargers when not in use

Internet savings:

• 50-100Mbps is sufficient for most
• Don’t overpay for speeds you won’t use
• 12-month contracts often waive installation fees

Troubleshooting Common Issues

Power Outage

First check:

• Is it just your unit or building-wide? (Check hallway)
• Is it a blown fuse? (Check breaker panel)
• Is bill paid? (Check EVN app)

If building-wide: Wait it out (usually short) If just your unit: Check breakers, call EVN if needed

No Water

First check:

• Is it just your unit or building-wide?
• Is tank empty? (Common in hot season)
• Is bill paid?

Common causes:

• Roof tank empty (building pumps need time to refill)
• Maintenance work
• Bill payment issue

Internet Down

Troubleshooting:

1. Restart router (unplug 30 seconds, plug back)
2. Check if it’s just WiFi or entire connection (test with ethernet)
3. Check provider app for outages
4. Call provider technical support

Viettel English support: 1800-8098 FPT English support: 1900-6600

Essential Contacts

Quick Reference: What You Need to Remember